If you received a damaged package or there is an order discrepancy, please call us immediately at 0330 057 8589 for orders from the UK or +353 021 206602  for orders from the rest of Europe. If possible please provide your order number so we can investigate your issue as quickly as possible.

If, for any reason, you would like to cancel your order and return the unused item for a refund, you must notify us within 14 days of delivery to request an exchange or full refund for the product(s) if they are in the same condition and packaging that the products were received in. We regret that we cannot offer a refund on open packs or partially used products. If you cancel the order within 14 days of delivery, you are required to pay for the cost of returning the product(s). Once the product is returned, we will inspect the product and determine if the product is in a resalable condition. Where a refund has been authorised, please allow up to 20 working days for funds to appear in your account. We will not be held responsible for any delays with funds being credited to your account. If you have received the incorrect order or the product is faulty or damaged when received, the cost of returning the item(s) will be covered by us.

If you cancel the order and return the unused item to us after 14 days of delivery of your order, we cannot refund your purchase.

We value your custom and we will endeavour to resolve all queries as quickly as possible. Please do not hesitate to contact us at alflorex@precisionbiotics.com for any queries you may have.